Privacy Policy
This Privacy Policy explains how personal information about our (potential) customers and other individuals using our services is collected, used, and disclosed by SOLAIX ("we", "our", or "us"). This Privacy Policy describes our privacy practices in relation to the use of our websites, applications, software, and services, including any tools, features, and research or marketing activities offered by us (the "Services"). It also outlines your choices regarding the use, access, storage, and correction of personal information.
By signing up for or using our Services, you consent to the collection, use, storage, and disclosure of information as described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
Information You Provide Directly: This includes your name, email address, contact details, payment information, and other details you voluntarily provide during account creation, subscription, or support interactions.
Automatically Collected Information: This includes your IP address, device information, browser type, operating system, and usage data, such as actions performed on our platform or website.
Third-Party Information: We may collect information from third-party sources, including analytics providers, advertising networks, and publicly available data, in compliance with applicable laws.
2. How We Use Your Information
We use your information to:
Provide, maintain, and improve our Services.
Personalize your experience by tailoring content, features, and recommendations.
Process payments and manage your account.
Send transactional communications, such as account updates and notifications.
Conduct research, analytics, and marketing to improve our offerings.
Enforce our Terms of Service and comply with legal obligations.
3. Sharing Your Information
We may share your personal information with:
Service Providers: Trusted third-party vendors who assist us in delivering our Services, such as payment processors, cloud storage providers, and analytics services.
Legal Authorities: When required by law or to protect our rights and interests.
Business Transfers: In connection with a merger, sale, or transfer of assets, your personal information may be transferred to the relevant parties.
We do not sell your personal information to third parties.
4. Your Rights and Choices
You have the right to:
Access, correct, or delete your personal information.
Opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
Restrict or object to certain data processing activities.
For any data requests, please contact us at [insert support email address].
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, and disclosure. Despite these efforts, no system can guarantee complete security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Third-Party Links
Our Services may contain links to third-party websites or services. Their privacy practices are governed by their respective privacy policies, and we are not responsible for their practices.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. If we make changes, we will notify you by revising the date at the top of the policy and, where appropriate, provide additional notifications (e.g., via email or on our homepage). We encourage you to review this Privacy Policy whenever you use our Services.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [support@solaix.com]
Address: [Insert business address here]
By using our Services, you agree to this Privacy Policy and our Terms of Service. Thank you for trusting SOLAIX to protect your privacy.
Personal information collection
At SOLAIX, we prioritize the privacy and confidentiality of your personal information. We only use your personal information to provide you with the SOLAIX platform, enhance your experience, or communicate with you about our services.
We take the privacy and confidentiality of any information or documents you upload to SOLAIX seriously. To protect against unauthorized access or misuse, we employ industry-standard techniques and security measures to safeguard the personal information we store.
How We Use Your Personal Information
We do not share your personal information without your consent, except in the following circumstances:
To fulfill your own requests or provide the services you have subscribed to.
When we believe it is necessary to enforce our Terms of Service or comply with legal requirements.
To detect, prevent, or address fraud, security, or technical issues.
To protect the property, rights, and safety of SOLAIX, its users, or others.
Collection and Processing
As part of our business operations, we may collect and process your personal information to:
Facilitate your use of the SOLAIX platform.
Administer your account and manage customer relationships.
Comply with local laws, regulations, and reporting obligations.
We will not process personal information for any purposes other than those described in this Privacy Policy.
Personal information you provide to us
While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. For example, we collect information when you create an account, request customer support, or otherwise communicate with us. The types of information we may collect include:
Basic User Information: Your name, email address, social media avatar, telephone number, and photograph.
Company Information: Details about your organization, such as its name, size, and industry.
Account Preferences: Any settings or customizations you apply to your account.
Customer Support Communications: Details you provide when contacting us for assistance.
Other Voluntary Information: Any additional data you choose to share while using our platform, participating in surveys, or providing feedback.
Financial Information
We do not directly collect or store financial information, such as payment card numbers, expiration dates, or security codes. All payments are securely processed through our third-party payment processor, Paddle Ltd (https://paddle.com). For more details about their handling of personal data, please refer to their Privacy Statement at https://paddle.com/gdpr.
How This Information Is Used
We use this information to:
Facilitate account creation and provide access to the SOLAIX platform.
Communicate important updates, respond to inquiries, and provide customer support.
Personalize your experience by tailoring our services and features to your needs.
Conduct analytics and research to improve our platform and user experience.
Ensure compliance with legal requirements and safeguard the security of our users and services.
Your information is handled responsibly and in compliance with data protection laws, and we are committed to keeping your personal data secure and confidential.